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  • What is the standard warranty on your VisionShare?
    Most of VisionShare products are sold by local distributors authorized by NorthVision headquarters. Please check with the local distributor where you have made the purchase from as each channel may have different policies. However, the standard warranty issued by NorthVision headquarters is 1 year for the transmitter and 3 years on the receiver and accessories.
  • How can I request for RMA?
    Please fill up the RMA form and send it to your local distributor/reseller or feel free to contact us at sales.support@northvision.com We will contact you shortly.
  • What's best location to set up VisionShare?
  • How to power up the system?
    1. Please charge the transmitter battery for 8 hours before first-time use. 2. Please use the right power adaptor and cables inside of the box.
  • Check device display setting
    VisionShare supports FHD and 4K resolution. Please make sure your hardware devices support 1920x1080@60Hz and 3840x2160@30Hz before plugging in the transmitter.
  • How security design/level in VisionShare?
    VisionShare provide the enterprise design in security with 7 key major subjects.
  • Do you need Wi-Fi connections to power up VisionShare?
    No. Unlike all other solutions on the market that require users to connect to Wi-Fi, commonly 2.4GHz or 5GHz, VisionShare does not. Our proprietary 60GHz wireless technology is built-in and allows the system to operate without a Wi-Fi connection.
  • What are the benefits of 60GHz?
    - Spectral availability to achieve gigabit-plus data rates - High allowable transmit power for solid signal strength and range - Worldwide availability and acceptance - License exempt operation - Narrow beam width and oxygen absorption for interference immunity and highly secure operation
  • What is beamforming?
    Beamforming is a technique that focuses a wireless signal towards a specific receiving device, rather than having the signal spread in all directions from a broadcast antenna, as it normally would. The resulting more direct connection is faster and more reliable than it would be without beamforming. (Source: NetworkWorld)
  • Does your device support USB Type-C display output?
    Yes. VisionShare USB type-C transmitter is the world first to support phone, tablet and laptop without install any software/driver or apps in order to achieve true plug n' play function. While USB Type-C is becoming mainstream for laptops, not all of them support DisplayPort function. Some of the Type-C functionality only supports power. Please make sure your device has DisplayPort function before use. In cases like this, your laptop would not be able to output audio or video via an AC VisionShare model. Speak to your account manager regarding an A (HDMI only) model instead.
  • What to do when nothing shows up on the screen after pairing?
    Step 1: Are you using your own adaptor? Do not use any adaptor that does not come from NorthVision. It tends to cause issues. NorthVision also does not cover any damage caused by using your own adaptor. Step 2: Please make sure your display is set at the right resolution and frequency: 1920x1080@60Hz or 3840x2160@30Hz. Step 3: Select the correct input source from your display, such as HDMI-1 or HDMI-2.
  • Can I put the receiver on the ceiling, inside a file cabinet or inside a storage box?"
    For the best singal strength, the receiver is expected to be placed in an open area, as seen in the image below. If the recevier must be hidden, it can be placed behind the display. The receiver comes with VESA mount and can be easily wall-mounted.
  • Can I change the device ID?
    Yes. VisionShare A/AC series support device ID function by simply through OSD selection. Step 1: Click set up button and open OSD to select "Device ID" section. Step 2: Double click to device ID and change the name you would like to put it on. Step 3: Press "Save" button and device ID has changed.
  • Is VisionShare support online time-zone setting?
    Yes. VisionShare A/AC series support both online and offline clock setting. <Online time zone> Please connect LAN (RJ45) cable into VisionShare receiver and wait till check the IP address has found. Select "Clock Setting" and click the button of "set local time from the internet". <Offline time zone> User is free to adjust time by their own and press "Save" button to update the local time.
  • How can I change the startup screen background?
    VisionShare A/AC series support user to change own start-up screen. Step 1: Make sure USB dongle has set the format in “FAT32”. Step 2: Save the image in 3840x2160 resolution with JPEG format on a USB dongle. Step 3: Plug the dongle into the USB port built on the receiver and then select "Background" from the navigation bar. Choose "+" to add the new image. Step 4: The intended image saved on the USB dongle is expected to show on the screen. Select the intended image and press "save" button.
  • Can I online upgrade the system?
    Yes. VisionShare A/AC series support OTA function by simply through OSD selection with three steps only. Step 1: Press set-up button to open OSD and select "System" Step 2: Select "Advanced" button and "Online Update", then press "OK" to start running the process. Step 3: Wait for complete the online process. The system will reboot automatically, please wait about 3-5 minutes until the start-up screen has shown up. During the OTA, please do not power off the system. After reboot the system, the OTA process has completed.
  • Does VisionShare has power saving function?
    Yes. VisionShare A/AC series support "power saving" and "screen saver" functions by simply through OSD selection. There are three different time selection for power saving: 15 mins / 30 mins / 60 mins. VisionShare embedded 100 beautiful pictures without internet connection and over 10,000+ pictures after connect with LAN. The clock will also shows on the screen saver pictures.
  • How can I install the AD receiver?
    VisionShare AD receiver design it for any of display. The receiver placed on top of display and tighten it with screw design. There are only two cables: USB-C for power and HDMI for signal. Then, the set up has completed.
  • What is the standard pairing process?
    Press the transmitter button for 10 seconds till the signal bar turns white. Then release the button. The system will proceed pairing process automatically. When it indicates blue, your VisionShare pairing is now successful. * While pairing the system, please make sure the transmitter and receiver distance within 1 meter range. * Sometimes it takes several times to pair the system. * If it's still fail to pair, please take a pin to press the button on the back side of transmitter for 1 second. The system will reset that helps to re-pair the system.
  • Can I pair the transmitter with another receiver?
    Yes. Once the transmitter need to pair with another receiver, please go to "pairing" process by press transmitter button for 10 seconds. the system will pair itself automatically.
  • How do I charge the battery of transmitter?
    There are two ways to charge the transmitter battery: 1. Put the transmitter on the charging station in a correct position for it to charge it automatically. Look for the blue light indicator. 2. Plug the microUSB cable that comes with the VisionShare package into the microUSB port on the transmitter. Then plug the Type-A USB into a charging device or an outlet. Please make sure the cable support 5V 1.5A.
  • Is your transmitter on sleep Mode?
    When your VisionShare has not been used for a period of time, the transmitter then automatically enters Sleep Mode in order to conserve the battery. To exit Sleep Mode, locate the MicroUSB cable that comes with the package (5V 1.5A and above, plug it into the transmitter and then plug the Type-A USB into a charging device or an outlet. The process is the same as if you were to charge the transmitter battery. Once the signal bar turns flashing red, you can then place the trasmitter on the power station. Please note that placing a transmitter currently on Sleep Mode on the power station would not wake up the transmitter. The transmitter must be woken up first via the MicroUSB cable before it can be charged on the power station.
  • What to do when there is no image?
    1. Chances are the standard pairing process was not done properly. Please try again. 2. The NV logo button might have been pressed too many times. Please unplug the system and start the process again. Wait till the signal turns blue to press the button. Wait till the signal turns green for a few seconds to see whether the image appears.
  • How to project the content on mobile devices wirelessly?
    VisionShare A/AC series has embedded a software base wireless presentation system - Mirroring360. Through Mirroring360, the mobile devices could either airplay (iOS) or mirroring (Android) to display wirelessly. Step1: Connect the ethernet (RJ45) cable to the VisionShare receiver. Check with OSD menu and make sure the correct IP appears on the screen. Step 2: Open Mirroring360 icon from start-up screen and make sure IP has show on the screen. Step 3: Set the designated mobile device under the same network as the VisionShare receiver. Select the device name to project the desired content wirelessly. Android/Windows/Chrome system: Download "mirroring360 sender" to personal devices. Download link: www.NorthVIsion.com/download iOS/MAC system: Use "Airplay" function to mirroring the image.
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